In the light of the COVI-19 Pandemic, we are writing to you with information on the current situation here at Team Coordin8 Limited.
Team Coordin8 is a very small business, operated by Lorraine and I. Our income is generated from the commission we earn on your bookings, and that commission varies between 4% and 15% depending on which ferry company we are dealing with. Our aim has always been to keep fares as low as possible for our customers, so it is the volume of bookings which keeps us in business. For this reason, we are having to introduce the following processes that will mean we will still be here to take your bookings once we are through the current crisis.
Historically we have not charged to make changes to bookings, but this is something we may need to introduce. In most cases we are recommending that bookings are deferred to a later date, but we are in uncharted waters, and the various ferry companies and other providers are dealing with the situation in different ways, which creates a massive administrative burden for us.
For some companies, for example Brittany and certain DFDS bookings, you would receive a credit note specific to that company. This will be in line with that ferry company’s terms and condition and will have to be used by a set date.
For P&O, Stena, and general DFDS bookings etc, we can issue a Team Coordin8 Ltd credit note which will be valid for use until 30 April 2022. This credit note can be used wholly or in part against future bookings made with us.
For Eurotunnel, a change of date is the only option. The difference in fares will be charged/refunded accordingly. The date can be amended more than once and can be for up to a year in advance.
For all bookings made between 19 March and 30th April 2020, cancellations will receive a credit note valid until the 31 December 2020. The exception being Eurotunnel as stated above.
We do hope that you will stand by us as we do our upmost to carry on serving you in the current circumstances. For those of you who still need to travel, we are here for you as usual. For those of you have had to put your plans on hold, we look forward to sending you on your travels in the not too distant future.
Thank you for your continued custom and stay safe!
Donna & Lorraine